Click here to visit our Water Quality Reports Resource Library. YouTube Wildlife & Rain Garden Blog, Information - Rent & Mortgage Assistance – Court Updates, Find out more about Cobb County Lead Corrosion, Conozca más sobre Corrosión de Plomo de Cobb County, complete nuestro formulario de informe de calidad del agua, Please visit our Leak Credit page for more information, Click here to visit our Water Quality Reports Resource Library, Broken water line (gushing, seeping, leaks). COBB COUNTY WATER SYSTEM RATES, CHARGES, AND FEES SEPTEMBER 1, 2018 MONTHLY SERVICE CHARGE The monthly service charge is assessed by meter size. Yes. Toilet leak kits are available. Cobb Water only has a fiduciary responsibility with the account holder of the master metered water account, not the individual residents within the community. Of course, it is my fault and I am happy to pay a late fee for the same. Please call Cobb County Water System at 770-419-6200. A large leak, the kind most often found in toilets, can waste 200 gallons of water or more per day. You may also contact Customer Service at 770-419-6200 or send them an email. LinkedIn We bill approximately 182,000 customers per month. Bill credit only applies to new enrollments. Customer Service Facility 660 South Cobb Drive Marietta, GA 30060 770-419-6200 770-419-6224 (Fax) Email Us. LinkedIn The air in the pipes should rise to the highest point and be released, alleviating the noise problem. If you have a particular plumbing situation where none of the approved toilets will fit in your existing home, please contact Cobb Water at 770-528-8214, prior to purchasing them to discuss the situation. Because we send out so many bills, we bill customers daily. The application will be reviewed, and provided funding is still available for the program, a credit will be issued on the customer's water bill. Rates are subject to credit approval. Twitter For street light repairs/outages, please use the online form, or contact your power company at one of the numbers listed below: Cobb EMC: 770-429-2100 P.O. Twitter We only have a fiduciary relationship with our account holder. Unless some complications arise, you can expect to have the water turned on within 8 hours. There are no restrictions on car washing or pressure washing during non-drought or Level 1. This may be due to a faulty dip tube in your hot water heater. We read 1 or 2 cycles per day and bill the same day. Please visit the Backflow Prevention webpage for more information. City water customers are not eligible for this program. Visit our current water rates and use our water calculator. These residents are not eligible for the single-family program since it is a credit applied to the participant's water bill, the community may be eligible for our commercial program. Cobb County Water System is not responsible for any private plumbing system issues. Click here to submit an online inquiry about your concern with drinking water discoloration, taste, and/or Odor or you can contact our Customer Service center Monday – Friday 8:00 am – 5:00 pm at 770-419-6200. To Start/Stop/Transfer Service. Yes. (770) 419-6224 (Fax), Facebook/cobbaqua We are located across the railroad tracks from the UGA Cobb County Extension Office in the Cobb County Water System Customer Service complex, behind the Water Quality Lab, and is accessible 24/7. Alternative sources of water (grey water, rainwater, condensate, etc.). Pinterest When the program began for street light service, there was no billing system in place. Leak Credit Application. This credit is only provided if your usage is pushed into the next tier by our failure to read within that 28-32 day window. 17 Cobb County Water Reviews and Complaints @ Pissed Consumer Contact our Emergency Service at 770-419-6201. The Cobb County Water System is an agency of Cobb County government. Cobb County Water System is not responsible for any private plumbing system issues. (770) 419-6224 (Fax), Facebook/cobbaqua See our brochure entitled "Easements: What You Should Know," (PDF) for more information on easements with the Cobb County Water System. Call customer service on 770-419-6200. Current Gas South customers enrolling in the City, County & EMC Partner program will begin receiving their discount within two (2) billing cycles. You can disconnect your water service by submitting an online disconnect service application by visiting our Service Request page or by calling our Customer Service center Monday – Friday 8:00 am - 5:00 pm at 770-419-6200. Conozca más sobre Corrosión de Plomo de Cobb County. Yes. (770) 419-6200 Master metered townhome and condo associations are considered multi-family accounts. This position is located in the Customer Service Payment Processing and Call Center of the Water System.The starting salary for this position is $15.39 per hour. Yes. To ensure you receive the credit, please include the model number of the toilet, removed from the box, if not listed on the receipt. No, letters of credit from other utilities are subjective documents and are not regulated, nor is there a standard to which they are compared. Payments will be posted immediately. Yes. We cannot give individual rebates to condo owners without a Cobb County Water System account. If water discoloring persists, email us the issue you are experiencing. This charge is to recover administrative, customer service, billing and meter-related cost, bond interest and some depreciation expenses. After an account has established a perfect payment record for a consecutive 24 months period, the deposit shall be refunded back to the account. Facebook/cobbwater 5800 Riverview Road Visit our Service Request page and click on Residential Service Applications to download the Senior Citizen Discount form in a PDF format (which requires an Adobe Acrobat Reader). The toilet rebate program has a designated annual budget. You may also be interested in checking out our annual report on the quality of water that meets the federal Safe Drinking Water Act (SDWA) requirements, information on the source of our water, and the health risks associated with any contaminant. All Cobb County residents should follow the non-drought outdoor water use schedule required under the Water Stewardship Act of 2010. Different factors can affect the taste and smell of your water. The color that you are seeing is probably due to this. Yes, Customers have the ability to make payments on their account over our Interactive Voice Response System at 770-419-6200. Go to the water spigot at the front of the house and run the water for a few minutes. Contact Cobb County Water customer service. Please click here to visit the Water Restriction webpage for more information. Different factors can affect the taste and smell of your water. Drive-Thru Hours: Yes. Customer Service Facility 660 South Cobb Drive Marietta, GA 30060 Email us (770) 419-6200 (770) 419-6224 (Fax) As long as the toilet is WaterSense labeled, a customer can buy it from any retailer, even online, but we do need the original invoice sent in with the application. Once in our payment vendor’s website, click on the eStatement Options tab to the left, then select Electronic Delivery. Sometimes the plastic in the tube breaks down and this can clog your faucets and showerheads. 9 Cobb County Water Customer Service jobs available in Austell, GA on Indeed.com. If the condo association wishes to participate in the program, the association president or management company should review the procedure for participating in the rebate program and determining how they will credit participating residents. The overall rating of the company is 1.1 and consumers are mostly dissatisfied.. Reviewers write the most about Cobb County Water Water Supply and give it 1.1 stars out of 5. How a property handles this is up to them. Si el color no se aclara, por favor haga clic aquí para reportar el problema. (770) 419-6200 Yes. We now have a commercial rebate program and you may be eligible. No. Condo associations can participate in the program, but rebate credits will be applied to the association’s water account. Marietta, GA 30060, Customer Service Utilizing the Cobb County Water System’s existing billing system proved to be cost-effective; whereas, creating a separate street light billing system would have significantly added costs. We have the county split into cycles. 660 South Cobb Drive No. Outdoor Water Restrictions Water Emergencies Wildlife & Rain Garden Blog, Information - Rent & Mortgage Assistance – Court Updates, Please click to visit the Water Rates & Calculator page, Visit our Service Request page and click on Residential Service Applications to download the Senior Citizen Discount form in a PDF format, Click here to visit our Bill Pay webpage for more information, Please click here to visit our Bill Pay webpage for more information. Please allow 24 hours to process your order. An easement is a right provided to a person or entity to use someone else's property. The rebate is a credit on the account holder’s water bill. After the tablets are placed in the tank wait 15 minutes, then check the toilet bowl. We distribute treated water to a growing number of more than 179,000 customer accounts representing about 741,000 residents in the CCWS’s service area, and treat collected wastewater in a … More information can be found in the Commercial Toilet Rebate Program. Call Center Hours: 7:30 AM - 6:00 PM. It may be possible that a new wax ring or additional bolts may be needed when purchasing the toilet. Sometimes the plastic in the tube breaks down and this can clog your faucets and showerheads. Greystone: 770-942-6576 COBB COUNTY WATER SYSTEM Customer Service Facility 660 South Cobb Drive Marietta, GA 30060: Business Hours: 8:00 AM - 5:00 PM. If the plant is wilting; yellow or grayish in appearance; has dried edges or browning, or loss of flowering the plant is probably in need of water. Click here to visit our Bill Pay webpage for more information. This program is available for Cobb County Water System’s customers that are billed commercial water rates including multi-family housing, schools, businesses, hospitality, etc. El sistema de agua del condado de Cobb compra toda su agua al por mayor a la autoridad de agua del condado de Cobb-Marietta. We do not issue cash or checks for the rebate program. It is available 24/7. Cobb County takes management of the system very seriously. If you choose not to recycle, you will need to discuss disposal with your waste hauler. Outdoor Water Restrictions Water Emergencies Water System Sitemap A representative at the retailer should be able to assist you with this. Request cancellation of your water service and recurring payments. The Cobb County-Marietta Water Authority (CCMWA) is a regional public utility that provides potable (drinking and fire protection) water on a wholesale basis to 11 retail water suppliers, one industrial customer and one institutional customer and is the second largest supplier of safe drinking water in … If the water clears up, there is air in the line. Customer Service Facility If you are not the account holder it will be credited to the current water account holder's bill (renter). No. Download a guide on reading meter and checking leaks. Cobb County Water System does not require that the property recycle the old toilets but they highly recommend that the toilets be recycled. If you have further water quality concerns, please complete our water quality report form and someone will contact you soon. Usually, noise from pipes results from air in the lines. A premium fee of $75.00 is added for after hour service restoration, Monday – Friday between 6:00 PM - 8:00 PM. Salary ... WATER CUSTOMER SERVICE SPECIALIST II. A perfect payment record shall mean there are no incidents of delinquency or returned checks or a regular pattern of payment when past due. Mableton, GA 30126. The goal of the program is to retrofit such homes with low flow fixtures. The cap on the rebate program is 100 toilets per property. These areas may be watered any time any day of the week. The maintenance and repair of pipes and fixtures after the water meter are the sole responsibility of the customer. To report a large volume leak, call our 24-hour Emergency Dispatch at 770-419-6201. You can call Cobb County Water at phone number, fill out a contact form on their website water.cobbcountyga.gov, or write a letter to 100 Cherokee Street, Marietta, Georgia, 30090, United States. The most severe leaks, causing the most damage and water loss, are repaired first. Cobb County Water System will only issue a credit to the community’s water account. Yes, there will be a $50 administrative fee during normal business hours. The goal of the program is to retrofit these properties with high-efficiency fixtures. Probably not. Look for the WaterSense Label to ensure the product installed qualifies for the rebate. Please visit our Leak Credit page for more information. The Cobb County-Marietta Water Authority, the wholesale supplier of water to Smyrna and other municipalities, has noted an issue with MIB detected in the Chattahoochee River, the city said. Water Agency Director Cobb County Water System 660 South Cobb Drive Marietta, GA 30060 770-419-6200 770-419-6224 (Fax) Water System Home. You can apply for service by calling our Customer Service center Monday - Friday 8:00 am - 5 pm at 770-419-6200, in person at the Customer Service Facility 8:00 a.m to 5:00 p.m. located at 660 South Cobb Dr. Marietta, Ga 30060, or visit our online service request page to apply online. You may also go to the Georgia811 website at georgia811.com for more information. Instagram We have a leak repair prioritization policy. It is most beneficial to the property to rebate as many toilets as possible at once. 660 South Cobb Drive Make sure and bring the lists with you to the retailer. Once qualified this exempts you from payment of the monthly service charge applied to your monthly water bill. This fee Buildings constructed during 1993 and after were required to have low flow toilets because the Federal Energy Policy Act of 1992 mandated low flow fixtures in all new construction. This may be due to a faulty dip tube in your hot water heater. Eligible customers can visit the WaterSense website to view the list of approved toilets and download an application above or receive the information by contacting the Water Efficiency Office at 770-528-8214. The kit contains tablets that are dropped into the toilet tank. Any disbursement or credits to individual residents of the community is solely the account holder’s responsibility. Cobb County Water System realizes many homes in Cobb County have more than one bathroom. These toilets are the only toilets eligible for a $100.00 rebate. A hard copy of the Water Quality Report is available at most Cobb County government or Cobb County Water System facilities. Ask to speak with a representative. Yes, to qualify for Senior Citizen Discount., you must be sixty-five (65) years of age or older, and your total annual combined household income can not exceed $15,930.00. The street light funds go to the county’s general fund to pay for utility costs and other maintenance associated with providing this service. ... Wrote, developed, implemented, and managed the Cobb County Water Efficiency Program. WATER CUSTOMER SERVICE SPECIALIST II. Check plants in the early morning or late evening. Irrigation of athletic fields, golf courses or public recreational turf. Customer Service Facility Find out more about Cobb County Lead Corrosion. If the water clears up, there is air in the line. For additional information on discolored water or taste and odor, please review answers to Customer Service Frequently Asked Questions at the bottom of this page. Charlotte, North Carolina 28258-0440. Customers are advised to check with the Water Efficiency Office to see if funds are available. Cobb County-Marietta Water Authority is a separate entity from both Cobb County Government and City of Marietta. Yes, we recommend that you call our Customer Service center Monday – Friday 8:00 am - 5:00 pm at 770-419-6200 and make a payment or payment arrangement. To remove air from the line, turn on the cold water taps in your house and let them run for 5-10 minutes. Water Agency Director Cobb County Water System 660 South Cobb Drive Marietta, GA 30060 770-419-6200 770-419-6224 (Fax) There are no restrictions on fountains in non-drought or a Level I Drought Response. Yes. In order to qualify for this program, your property must receive a water bill from Cobb County Water System. Click here to visit our Water Quality Reports Resource Library. No, but we will only process one commercial rebate per property. Cobb County Government Service Center 4400 Lower Roswell Rd Marietta GA 30068. You can check by filling a glass with water and letting it sit for a short time. The Water Efficiency Office cannot guarantee funds will be available when your application is received. Cobb Water works in partnership with the Authority to ensure high-quality drinking water. Service will not be connected on weekends or holidays. Homes constructed during 1993 and after already have low flow toilets because the Federal Energy Policy Act of 1992 mandated. Plants checked in the heat of the day will always appear to need water. Cobb County Water was first mentioned on PissedConsumer on Jul 08, 2008 and since then this brand received 17 reviews.. Cobb County Water ranks 102 of 1123 in Governmental Organizations and Politics category. Yes. Master metered townhome and condo associations are considered multi-family accounts. If Cobb County Water System fails to read within our preferred 28-32 day window and consumption is placed in an upper tier Cobb County Water System will adjust your bill for the difference between the higher and lower tier. Judy B. Jones, P.E., Water Agency Director 660 South Cobb Drive Marietta, GA 30060 (770) 419-6200 (770) 419-6224 (Fax) Find us on Nextdoor. Most toilets are sold in two pieces. You may also be interested in checking out our annual report on the quality of water that meets the federal Safe Drinking Water Act (SDWA) requirements, information on the source of our water, and the health risks associated with any contaminant. In order to qualify for this program, you must be a customer of Cobb County Water System. A customer on budget billing may not realize that they have a leak or other water-related problems at their property. This is primarily due to the cost of building, maintaining, and operating both the sewage collection system and treatment plants capable of removing contaminants in wastewater prior to returning it to lakes and rivers. Visit our current water rates and use our water calculator. The repair crew will work as efficiently as possible until the repair is completed. Click here to submit an online inquiry about your concern with drinking water discoloration, taste, and/or Odor or you can contact our Customer Service center Monday – Friday 8:00 am – 5:00 pm at 770-419-6200. 660 South Cobb Drive In some cases, Cobb County Water System may offer a nominal leak credit to offset a portion of the costs associated with a leak. Once qualified this exempts you from payment of the monthly service charge applied to your monthly water bill. Cobb County Water System will only issue a credit to the community’s water account. Please stop by to explore anytime. If the footprint remains or the turf slowly rises to eventually cover it your turf is in need of a deep watering. If the property meets the program qualifications a rebate will be issued as a credit to the water bill of the account holder at the rental property. All repairs and costs associated with a plumbing system failure are the responsibility of the customer. For example, if your use is normally 3,000 gallons and you are billed for 4,000 gallons due to an extended billing period; Cobb County Water System will credit the difference between the first tier and the second tier for the 1,000 gallons billed at tier 2. This program is available for Cobb County Water System customers whose homes were completed before 1993. You must complete and return the application to Cobb County Water System, Customer Service Division, 660 South Cobb Dr. Marietta, Ga 30060 or you can fax the application to 770.419.6224. Drip irrigation is completely exempt from the outdoor rules it may be used any day or anytime. Customer Service Facility 660 South Cobb Drive Marietta, GA 30060 770-419-6200 770-419-6224 (Fax) Email Us. Contact Cobb County Water Customer Service Have a Question, Issue or Comment? You may opt-out of the eStatement program at any time through this website. The property must have been built in 1992 or earlier and have toilets that use more than 1.6 gallons per flush. Email us Customers may make an Instant Payment using the Payment Code and the last 4 digits of their Account Number printed on their bill. For 1-3 toilets, the fee is $5 per toilet. To report problems with your water use our online report form or call our Customer Service center Monday – Friday 8:00 am – 5:00 pm at 770-419-6200. If you have discolored water, you should open a cold water faucet and let the water run for up to five minutes. For Emergency Response | Dispatch If the water in the bowl changes color, you may have a leak. Due to limited staff, this may mean smaller leaks take a little more time to repair. There are no restrictions on car washes in non-drought or a Level I Drought Response. Stephen D. McCullers, P.E. No retailer will have every toilet, but approved toilets are available locally. Call for Emergency response/dispatch ONLY if you see the following: Judy B. Jones, P.E., Water Agency Director Customers may also register for online account access where they may view their bills and make payments online. Broken water line (gushing, seeping, leaks). This extensive system has been constructed over many years, with some components dating back to the 1950s. Para obtener información adicional sobre el agua descolorada o el sabor y el olor, revise las respuestas a las Preguntas Frecuentes del Servicio de Atención al Cliente al final de esta página. When water has been shut off at the main, this sometimes causes air in the lines. Marietta, GA 30060, Request start/stop/transfer service online, Lockbox Address (address to send payment) Marietta, GA 30060 Please click to visit the Water Rates & Calculator page. A warped or cracked flapper. We cannot issue a credit if there is no water bill. Si tiene otras preocupaciones sobre la calidad del agua, por favor complete nuestro formulario de informe de calidad del agua y alguien se pondrá en contacto con usted pronto. (Remember, don’t flush during this time.) The decision on installation is up to the individual customer. Georgia Power: 1-888-660-5890 Water Agency Director Cobb County Water System 660 South Cobb Drive Marietta, GA 30060 770-419-6200 770-419-6224 (Fax) Water System Home. Use the step test to evaluate if your lawn needs to be watered: Visually Inspect plants to see if they require water before irrigating on your day. The Cobb County Water System is an agency of Cobb County government.